We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 72 hours, take a picture of the item(s) along with the original packing slip and email them to firstname.lastname@example.org explaining the issue in as much detail as possible. After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we will take to get your item(s) replaced. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.
Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY.
Order discrepancies must be reported within 7 calendar days after arrival. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to resolve to email@example.com. All photos must be legible. Unless otherwise noted, all returned items qualify for vendor credit ONLY. The value of the credit will be in the amount of the purchased item. Shipping fees are non-refundable.
Shipping and Customs Fees:
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee. General shipping fees are also NONREFUNDABLE.
Shop Kemet makes no warranties – either implied or otherwise conveyed – for any product or service listed on our platform, to include representation, actual quality or safety. While we will do everything we can to ensure our vendors demonstrate a continuous high level of ethics and integrity, each buyer must make the determination for themselves whether they wish to conduct business with a vendor. We encourage all buyers to take advantage of customer feedback and product ratings to help inform their decisions.
Lower shipping costs and good loss management policies benefit us all. That’s why if you encounter problems with your order after it arrives, you’ll have 7 (seven) calendar days from the delivery date to EMAIL US and let us know. No Exceptions. Thank you for your cooperation.
Instagram, Twitter, Facebook and other social media platforms are not acceptable forms of email or communication.