Shop Kemet makes no warranties – either implied or otherwise conveyed – for any product or service listed on our platform, to include representation, actual quality or safety. While we will do everything we can to ensure our vendors demonstrate a continuous high level of ethics and integrity, each buyer must make the determination for themselves whether they wish to conduct business with a vendor. We encourage all buyers to take advantage of customer feedback and product ratings to help inform their decisions.
Shop Kemet vendors agree to accept any items for exchange or refund that are received damaged or defective through no fault of the buyer. If you are unhappy with your item, within 14 calendar days, please use the website portal to contact the seller directly. So that we may ensure a quality experience with our vendors, please limit your communications to writing through the Shop Kemet portal. The vendor will have 24 business hours to respond to your concerns and to offer either a refund or exchange, depending on their individual policies governing their online store. For further assistance, you may also contact our Customer Relations department by emailing firstname.lastname@example.org. We will review your issue in a timely manner and will work to facilitate an agreeable resolution between you and the seller, if one cannot be satisfactorily achieved within 30 days after initial contact, our Customer Care Team will make a final determination regarding whether to extend a refund or an exchange. After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we will take to get your item(s) replaced including and up to the original value of the item paid minus shipping and handling fees. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than missing, damaged or defective. By using this website, you consent to agree to these terms.
Order discrepancies must be reported within 7 calendar days after arrival. Your packing slip is your proof of purchase and it must be presented for all discrepancies. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to resolve to the seller. A courtesy copy will be forwarded to our Customer Care Team so that we may monitor your request and ensure a quality experience. Photos must be legible. Please note that shipping fees are non-refundable.
Shipping and Customs Fees:
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee. General shipping fees are also NONREFUNDABLE.
Lower shipping costs and good loss management policies benefit us all. That’s why if you encounter problems with your order after it arrives, you’ll have 14 (fourteen) calendar days from the delivery date to EMAIL US through our customer portal at https://shopkemet.com and let us know. No Exceptions. Thank you for your cooperation.
Shop Kemet, LLC is located at 15365 Vision Drive, Unit 111, Austin, TX 78660.
In the case of disputes that cannot be resolved, all parties agree to be bound by arbitration in the State of Texas. for Shop Kemet and its subsidiaries and in the registered state of the involved vendor, as encountered. If Shop Kemet or any of its affiliates are included in any legal action along with the vendor, our state of residency will prevail as the location for arbitration and any additional legal action that may arise. Use of the site constitutes your agreement to these terms.
Instagram, Twitter, Facebook and other social media platforms are not acceptable forms of email or communication.