[vc_row][vc_column]

[martfury_empty_space height=”90″]

[vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:36|text_align:center” use_theme_fonts=”yes” el_class=”mf-semibold” css=”.vc_custom_1511409329979{margin-top: 0px !important;margin-bottom: 0px !important;}”]

[martfury_empty_space height=”120″]

[martfury_faqs title=”SHIPPING” faqs=”%5B%7B%22title%22%3A%22What%20Shipping%20Methods%20Are%20Available%3F%22%2C%22desc%22%3A%22Although%20we%20encourage%20our%20vendors%20to%20use%20the%20United%20States%20Postal%20Service%20as%20their%20preferred%20shipping%20provider%2C%20each%20vendor%20listed%20in%20the%20Shop%20Kemet%20Marketplace%20has%20the%20ability%20to%20determine%20the%20shipping%20method(s)%20that’s%20right%20for%20them.%20Please%20read%20the%20Terms%20%26%20Conditions%20provided%20by%20the%20vendors%20to%20make%20your%20decision%20about%20whether%20their%20methods%20of%20shipment%20will%20work%20for%20you.%22%7D%2C%7B%22title%22%3A%22Do%20You%20Ship%20Internationally%3F%22%2C%22desc%22%3A%22Some%20vendors%20listed%20in%20the%20Shop%20Kemet%20Marketplace%20may%20ship%20internationally.%20Please%20check%20with%20them%20directly%20to%20find%20out.%22%7D%2C%7B%22title%22%3A%22How%20Long%20Will%20It%20Take%20To%20Get%20My%20Package%3F%22%2C%22desc%22%3A%22When%20you%20purchase%20on%20Shop%20Kemet%2C%20our%20vendors%20have%20all%20pledged%20to%20ship%20your%20orders%20as%20quickly%20as%20possible%2C%20usually%20within%201-2%20business%20days.%20When%20that%20cannot%20happen%2C%20it%20is%20the%20responsibility%20of%20the%20vendor%20to%20contact%20you%20via%20email%20to%20update%20you%20on%20your%20order%20and%20when%20you%20should%20expect%20it%20to%20arrive.%20Additionally%2C%20all%20vendors%20have%20shipment%20tracking%20as%20an%20available%20feature%20on%20their%20accounts%2C%20so%20buyers%20can%20receive%20their%20tracking%20information%20in%20real%20time.%22%7D%2C%7B%7D%5D”]

[martfury_empty_space height=”30″]

[vc_separator color=”custom” accent_color=”rgba(204,204,204,0.15)”]

[martfury_empty_space height=”75″]

[martfury_faqs title=”PAYMENT” faqs=”%5B%7B%22title%22%3A%22What%20Payment%20Methods%20Are%20Accepted%3F%22%2C%22desc%22%3A%22All%20major%20credit%20cards%20are%20excited%20either%20through%20Paypal%20or%20from%20a%203rd%20Party%20Payment%20Processor%20like%20Stripe.%20Checks%20and%20Payment%20on%20Delivery%20options%20are%20not%20available%20while%20Bank%20Transfers%20may%20be%20at%20the%20vendor’s%20discretion.%20Please%20check%20their%20policies%20to%20determine.%20Venmo%20and%20CashApp%20are%20not%20available%20at%20this%20time.%22%7D%2C%7B%22title%22%3A%22Is%20Buying%20On-Line%20Safe%3F%22%2C%22desc%22%3A%22As%20required%20by%20law%2C%20our%20payment%20system%20is%20protected%20and%20is%20PCI%20compliant.%20For%20more%20information%20about%20what%20that%20means%2C%20please%20visit%20https%3A%2F%2Fsquareup.com%2Fguides%2Fpci-compliance.%22%7D%5D”]

[martfury_empty_space height=”30″]

[vc_separator color=”custom” accent_color=”rgba(204,204,204,0.15)”]

[martfury_empty_space height=”75″]

[martfury_faqs title=”Order & Returns” faqs=”%5B%7B%22title%22%3A%22How%20do%20I%20place%20an%20Order%3F%22%2C%22desc%22%3A%22Placing%20an%20order%20is%20simple.%20Just%20search%20our%20website%20to%20find%20the%20items%20you’d%20like%20to%20buy%20or%20browse%20specific%20storefronts%20listed%20on%20the%20Shop%20Kemet%20Marketplace%20to%20discover%20new%20products%20to%20try.%20Click%20the%20item%2C%20add%20it%20to%20your%20shopping%20cart%20and%20proceed%20to%20payment.%22%7D%2C%7B%22title%22%3A%22How%20Can%20I%20Cancel%20Or%20Change%20My%20Order%3F%22%2C%22desc%22%3A%22You%20may%20contact%20the%20vendor%20directly%20to%20discuss%20his%2Fher%20terms%20for%20product%20or%20service%20cancellation.%20Each%20vendor%20is%20responsible%20for%20deciding%20those%20terms%20and%20must%20makethem%20available%20to%20their%20customers%20by%20posting%20online%20as%20a%20part%20of%20their%20virtual%20store.%20We%20recommend%20reading%20those%20terms%20carefully%20and%20asking%20any%20questions%20prior%20to%20purchase.%22%7D%2C%7B%22title%22%3A%22Do%20I%20need%20an%20account%20to%20place%20an%20order%3F%22%2C%22desc%22%3A%22You%20do%20not%20need%20an%20account%20to%20place%20an%20order%20but%20we%20encourage%20you%20to%20sign%20up%20to%20take%20advantage%20of%20promotions%2C%20sales%20and%20special%20announcements.%22%7D%2C%7B%22title%22%3A%22How%20Do%20I%20Track%20My%20Order%3F%22%2C%22desc%22%3A%22When%20your%20order%20is%20shipped%2C%20you%20will%20receive%20a%20confirmation%20email%20sent%20to%20the%20one%20provided%20during%20checkout%20that%20contains%20all%20your%20shipping%20information%20such%20as%20method%20of%20delivery%2C%20estimated%20time%20to%20delivery%20and%20tracking%20number.%22%7D%2C%7B%22title%22%3A%22How%20Can%20I%20Return%20a%20Product%3F%22%2C%22desc%22%3A%22Please%20check%20with%20the%20vendor%20to%20determine%20their%20Return%20Policy.%20If%20you%20need%20special%20assistance%20with%20working%20with%20a%20vendor%2C%20you%20may%20also%20reach%20out%20to%20the%20Shop%20Kemet%20Customer%20Experience%20Team%20at%20contact%40shopkement.com.%22%7D%5D”]

[martfury_empty_space height=”40″]

[/vc_column][/vc_row][vc_row css=”.vc_custom_1511409157056{background-color: #f1f1f1 !important;}”][vc_column]

[martfury_empty_space height=”120″]

[vc_column_text]

We’re Here to Help ! Contact us

[/vc_column_text]

[martfury_empty_space height=”120″]

[/vc_column][/vc_row]

Main Menu